FAQ

When you agree to back the Suvie Kitchen Robot while in pre-order, you agree that you are making an offer pursuant to the Terms and Conditions on our website to purchase your unit in full to reserve your place in line. Orders will generally be fulfilled in the order of purchase and you are entitled to revoke your offer for a full refund and cancellation at any time before shipment, at which point your offer will be deemed accepted. After shipment, you can return your appliance for a full refund within 100 days in accordance with the Terms and Conditions. In addition, our standard 1 year product warranty applies.

Please be aware that the shipping time estimates are estimates only and are subject to change. and our team will provide you with regular updates on the production schedule and expected arrival.

No, if you choose to return your Suvie within the 100 day trial period, you are not required to purchase any meals as part of our promotional offer.

If you ordered either The Suvie System Package or The Chef Package, you are not required to purchase meals to take advantage of our promotional offer. Depending on the package you select you will receive either 2x or 4x coupons for 25% off your first meal boxes, a value up to $200. These coupons cannot be combined. To receive the full $200 value of the coupon, you will need to purchase our largest meal box.

As a Suvie backer, you will receive a number of benefits, including: an amazingly low introductory price, a 100 day in-home trial period, a Suvie produced magazine, access to beta features and exclusive offers.

Yes, you can cancel your pre-order for a full refund anytime before your unit has shipped. To do so, please email us directly at help@suvie.com

While we aim to provide the most realistic delivery time frame possible, as with any new product, unexpected delays can occur causing our delivery timeline to shift. As a backer, we will provide you with regular updates detailing the production and delivery status. You are also always welcome to cancel your pre-order anytime for a full refund before it ships.

This current generation Suvie is our 2nd model, after a successful previous Kickstarter campaign. We’ve learned and grown a lot as a company over the last 4 years and are well positioned to deliver our best product ever produced. To see how Suvie has evolved over time, please visit our Kickstarter page.

Currently, we only ship to customers who are located within the continental US. We expect that, in time, we will be able to ship to customers in other locations. Please sign up for our email newsletter for future updates.

Yes! Suvie is available via fixed, monthly payments through Affirm. Please select this method at checkout for more information and to learn the terms and conditions.

If you pre-order your Suvie today, we are currently expecting it to ship in 12-14 weeks. Please understand that this timeline could change, and we will continually keep you updated on the production timeline.

We love Suvie, and we believe you will too. That's why we stand by our product. If you're not satisfied with Suvie for any reason, you may return it for a replacement or a refund within 100 days of receiving the appliance. In order to return your Suvie, authorization should be requested from our customer service team within 100 days of receiving your appliance. Please contact us at help@suvie.com if you have any questions. You will receive a return shipping label with your return authorization to send the appliance back to us. When you return the appliance, it must be in good physical condition (not physically broken or damaged) and include all the accessories and packaging it originally came with, the product UPC barcode, and the return authorization number. Our guarantee does not cover Suvie Smart Meals or any food-related products, nor does it cover any damage to the Suvie appliance that is beyond normal wear and tear or that has been caused by improper use. If you have a technical problem with your Suvie after 100 days, it will fall under our 1-year warranty, and our customer service team will do everything we can to correct the issue.

Absolutely. You can always add extra pans to your order upon checkout, or purchase them later on our accessories store. Right now we are only offering extra pans as two pans at a time but we'll be launching the ability to buy extra pans individually in the future.

Our Smart Meal service is not required to use Suvie. You can sign up for Suvie Smart Meals at any time. You can also continue to enjoy your Suvie with your own ingredients and meals — this flexibility is key to the Suvie experience.

Yes you are! If you are a current customer, we are offering a trade-in program if you are interested in upgrading to our new Suvie 2.0 model. Please email us directly at help@suvie.com for more information.

While we do not have an official referral program, we are always happy to accommodate those who refer our product! Please email us directly at help@suvie.com for details regarding referral offerings.

Both Suvie and the Starch Cooker add-on connect to your home WiFi network and communicate via our server. Both Suvie and the Starch Cooker can simultaneously cook your meal, however, should you not have WiFi access or lose connection.

Suvie has a 1-year parts and labor warranty on all Suvie Appliance purchases. More information on what is covered can be found in our terms and conditions. This warranty may not include shipping. Extended warranty options are also available for purchase.

Our limited warranty included with the purchase of your Suvie covers any manufacturer defect or issue not caused by regular wear and tear, misuse, or improper care or maintenance of the unit and accessories. Suvie will either repair or replace a defective unit with a refurbished unit as deemed necessary. When a warranty claim is initiated, a shipping and handling charge may be applied both to and from our facility, at Suvie’s discretion.

If interested in purchasing an extended warranty, you may do so upon checkout. If you’d like to purchase an extended warranty after checkout, please email us directly at help@suvie.com to see if you’re eligible.

You are welcome to purchase an extended warranty up to 60 days after purchase. To do so, please email us directly at help@suvie.com.

With Suvie Smart Meals, you do need to subscribe to a plan, however, you may quit or pause at any time. We do have minimum box sizes, however, to make shipping cost-effective. Please refer to the pricing page for more information on these options.

You can customize and order Suvie Smart Meals through the Suvie website. After choosing your meals, they will be shipped to you in refrigerated packaging to keep them cool or frozen (depending on your order type) throughout transit. As soon as you receive your Suvie Smart Meals, you should place them in your refrigerator or freezer until you’re ready to use them.

There are currently three options for Suvie Smart Meals.

The Weekly Plan includes all four meal components and is ready to cook during the week you receive it. Our Flex Plan comes frozen and includes everything except vegetables, which you can pick up fresh from your local market. For those who are looking to save time with our ready-to-cook sous vide proteins, we also offer a protein-only box.

The Weekly Plan is $12 per serving plus shipping; the Flex Plan is $10 per serving, shipping included.

Please refer to the Meal Plans page for more details.

Rapid cook meals are the next evolution of our meal kit. Combine raw, frozen proteins with pre or par-cooked frozen starch + vegetable mixes. Sauces and garnishes may be added to proteins or starch + veg mix. Meals can be cooked directly from frozen in as little as 20 minutes. Or they can be scheduled to finish cooking at a later time.

If you've ordered Suvie Smart Meals in the Weekly Plan, the meal components typically have a refrigerator life of 3-5 days before they should be cooked. We always recommend you cook your seafood meals first, as they have a shorter shelf life than meat and poultry.

Smart Meals that come with our Flex Plan can remain frozen until ready to cook.

We recommend that you load your Suvie appliance the night before or the morning of the day you are going to cook your meal.

The ingredients for Suvie Smart Meals come from highly-rated commercial food packers who supply some of the top grocery stores in the Northeast. Our chefs are always on the lookout for great farmers and producers to get fresh and flavorful ingredients to our consumers.

Our items are not currently organic but many are sourced locally near our offices in Boston. Over time, we're exploring rolling out organic options if there's enough interest.

Each Suvie meal component is packed in individualized small packaging designed to take up as little space as possible. Because the Suvie meal items come pre-cut and ready to cook, we believe our food actually takes up less space than a typical meal kit where the food items arrive unprepared. We are constantly committed to always reducing the amount of packaging we use with the Suvie system.

When we ship meals to you in refrigerated packaging, the reusable ice packs and insulation need space to deliver your meals safely. Even though our outer packaging is all recyclable, the best way for us to cut down on it is to be able to ship items to your local grocery store, and that is our long term goal.

The Suvie Smart Meal sous vide items are cooked inside vacuum-sealed BPA-Free plastic bags — this includes both proteins and sauces. The vegetables and starches are not cooked inside any packaging, but directly in the stainless steel trays.

Suvie Smart Meals are available for home delivery throughout the contiguous United States.

You can view our current meals here. We're always innovating on new menu items and frequently have new introductions.

When you have set up your Suvie Meals account you can see the Nutritional Facts and Ingredients from the meal planning website.

Details about all ingredients included in our Suvie Smart Meals are available in your Suvie Meals account. If you have any additional questions you can message us at help@suvie.com.

Initially all of our meals include a seafood, meat, or poultry item. We are working on vegetarian and vegan options. For those on Keto diets, our Flex Plan allows you to order proteins that you could pair with your own fresh vegetables, giving you the flexibility to enjoy a carb-free meal of your choosing.

Additionally, while we're not launching with gluten-free meals specifically, some of our initial meals include non-gluten containing starches like rice that you would be able to order and enjoy. The Flex Plan will also help families with dietary restrictions organize meals without certain gluten-containing starches.

Over time, we hope to have specialty diet meals available for a variety of preferences and needs. You are also welcome to cook your own meals in Suvie using the My Cook feature.

Yes! Because of our vacuum packing of the proteins and saucing, freezing them has very little to no impact on the quality of the food. We do recommend cooking them within the allotted time after they arrive at your home and while they’re still fresh, especially the vegetables. But our other meal components should last at around 6 months in your freezer if you prefer not to cook them right away.

Our culinary team has developed and posted recipes designed for use with your Suvie on our recipe blog. We have both slow cook and sous vide recipes available, and both techniques will be available for you to use with your appliance. More information about cooking in the appliance will be provided to you prior to the delivery of your Suvie.

Suvie can cook almost anything you can imagine! Sous vide the perfect steak, bake a delicious cheesecake, roast a casserole, reheat leftovers, or perfectly steam your favorite vegetables. You can even slow cook tough meats or stew. Unlock additional functions with our optional starch cooker add-on.

Your Suvie shipment will include cooking guides developed by our master chefs with suggested cooking times and temperatures.

Suvie is for everyone, and we believe it’s especially useful for working professionals and parents who don’t have the time or ability to prepare healthy, home-cooked meals on a regular basis.

Taking four essential components of a balanced meal — protein, vegetable, starch, and sauce — from refrigerated to cooking, the Suvie system makes fresh wholesome meals that are ready to eat when you get home or whenever you’re ready.

The Suvie system uses fresh, clean ingredients

• Our appliance is the first of its kind that can both refrigerate your food and then cook it once it is programmed to start preparing your meal
• You never have to estimate how long the entire meal or any one component needs to cook; Suvie takes care of those calculations
• The system is easy to clean; the pans are dishwasher safe, saving you time after your meal is over.

With each cook, your Suvie appliance can make one meal with a protein, vegetable, and sauce that can serve up to 4 adults or 2 adults and 3 children. If using our starch cooker add-on, you can expand your meal to include a starch as well.

Suvie can make up to 1, 2, 3, or 4 portions, enough food for up to 4 adults or 2 adults and 3 children. If using both zones to cook only proteins, you can cook up to 8 adult servings.

An internet connection is necessary to remotely schedule your Suvie system via phone or tablet, but it does not need the internet to cool or cook your meal.

The Suvie appliance stores recipes within its internal memory to make sure bad internet connections never interfere with your cooking, so don’t worry about being unable to cook your meal if your WiFi is down. Occasionally Suvie will need to connect to the internet to download new recipes and data.

The peak power of the Suvie appliance is 1700W. Cooking power is 1400W; cooling power is 160W. The protein and vegetable pans' volume is 1.75L each, and the Starch Pot volume is 3L. The user interface on both the Suvie Kitchen Robot and Suvie Starch Cooker is a color LCD display with a rotary push dial.

Our contract manufacturing partners all have decades of experience manufacturing high quality countertop appliances for the world's largest and most famous home appliance brands. We're leveraging their engineering and manufacturing knowledge to create a product that's innovative, reliable, and easy to manufacture.

The Suvie appliance is 13 inches wide, 16.5 inches high, and 18.5 inches deep. It is designed to fit under a standard height kitchen cabinet. The Suvie starch cooker is 11 inches wide, 16 inches high, and 16.5 inches deep. The max wattage is 1150 watts. The starch pot can hold up to 3 liters.

Most likely, yes. In the U.S. the “standard” distance between a kitchen countertop and the bottom of kitchen cabinets is 18 inches. We designed the Suvie appliance specifically to fit under your countertop with enough clearance for the water reservoir to easily go in and out.

Yes, Suvie does have the ability to use both pans to sous vide proteins, steam vegetables, or one of each. Suvie can also slow cook, roast, bake, or re-heat in both pans at the same time.

Suvie can perform up to 15 cooking functions (some of these functions require the Suvie Starch Cooker add-on. These functions include: sous vide, slow cook, bake, roast, broil, steam, reheat, defrost, cool-to-cook, frozen-to-cook, egg cooker, coffee brewing, pasta cooker, healthy grains, and rice cooker. For more information on each function, please visit https://www.suvie.com/kitchen-robot/.

Rapid cook meals are the next evolution of our Smart Meal service. These meals combine raw, frozen proteins with pre or par-cooked frozen starch + vegetable mixes. Sauces and garnishes may be added to proteins or starch + veg mix. Meals can be cooked directly from frozen in as little as 20 minutes. Or they can be scheduled to finish cooking at a later time.

When using the sous vide function, you may select a temperature between 125 F and 180 F. The maximum amount of time you can sous vide is 4 hours.

With normal operating conditions, food loaded into your Suvie should reach a temperature under 41F in less than two hours. Suvie will then keep your protein and vegetables cold until it’s time to cook.

The Suvie appliance uses a mini compressor that is similar to your household refrigerator. Suvie circulates water around “water jackets” that surround your food, transferring the cold energy from its cooling water to your vegetables and protein.

Safety is our number one priority. From day one, we have worked with the UL experts at Product Safety Consulting as well as scientists from the University of Massachusetts Amherst Food Science program to design safety into every part of the Suvie system and Suvie Smart Meals.

Suvie does not require a special plumbing hook up. Water is supplied to the appliance through the removable water reservoir that you fill before use. Suvie will use only the amount of water necessary for each cook, and there is no need to drain the unit in-between cooks. The only hook up needed is to plug Suvie into a standard electrical outlet. Please make sure the outlet is nearby; do not use an extension cord with your Suvie appliance.

Because you need to access both the front and the right side of the Suvie appliance (for the water reservoir), it’s not currently possible to have it sit within a cut out cabinet space. Suvie also needs sufficient clearance to the right side for optimal cooling performance. Suvie was designed, however, to sit comfortably between a standard countertop and a cabinet above.

Yes, they are made out of stainless steel and are designed to be cleaned in your dishwasher.

Suvie can be wiped down with soapy water.

After each cook, you must empty and wipe down the drain tray. You will also need to clean the broiler of any food particles that may have gotten on the coils while cooking. For your safety, please make sure that the broiling coils are completely cool before cleaning.

The removable stainless steel pans can be washed in your dishwasher.

The optional starch cooker addon can also be cleaned using soapy water. The starch pot is also dishwasher safe.

There are currently not other color options available for Suvie.

We have designed Suvie to be functional without access to the internet. However, if you would like to update the recipes on Suvie, use Suvie’s mobile app to monitor / initiate cooks, or check for firmware updates, you will need to enable WiFi access on the appliance. Every Suvie uses RSA public/private keys that are set in the factory to ensure that all communications with our cloud servers are encrypted and secure.

No, the Suvie Starch Cooker is not required to cook many of our Smart Meals, including our Rapid Cook meal offerings. If you are on one of our complete meal plans that include starches, you are welcome to cook these starches the traditional way as well.

The Suvie starch cooker is 16 inches high, 11 inches wide, and 16.5 inches deep.The max wattage is 1150 watts. The starch pot can hold up to 3 liters.

The Suvie Starch Cooker can cook a variety of different starches, including: pasta, rice, beans, lentils, potatoes and more.

The starch cooker can make up to 6 adult servings.

Both Suvie and the Starch Cooker connect to WiFi and information can be communicated via WiFi.

While the primary Suvie appliance does refrigerate, the Suvie Starch Cooker does not. We recommend using dry, shelf-stable, starches that do not require refrigerating unless you are cooking them right away.

The Suvie Starch Cooker can be easily wiped down using soapy water. The pot included with the Suvie Starch Cooker is dishwasher safe.

The Svie Starch Cooker cannot be purchased separately and does require the core Suvie appliance.

The Suvie mobile app can be used to schedule or reschedule your meal. Stay tuned for future updates which will include more methods for controlling your Suvie and planning your meals.