Frequently Asked Questions

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+Do I need to buy Suvie Smart Meals or a subscription for Suvie to work?

No, you do not. Suvie Smart Meals are completely optional. You always have the option to cook your own food in Suvie.

+When I order my Suvie appliance, when will I receive it?

If you order your Suvie today, it should ship within 7 to 10 business days (or according to the shipping information on the checkout page).

If you pre-ordered a Suvie and have not yet received it, this is likely because of missing address information. Please email us at help@suvie.com.

+What is your return policy?

In order to return your Suvie, authorization should be requested from our customer service team within 30 days of receiving your appliance. You must then ship your appliance back to us within those 30 days as well. If you purchase from November 24th to December 24th you have 60 days to request a return authorization. You must then ship your appliance back to us within those 60 days as well. Please contact us at help@suvie.com if you have any questions. 

When you return the appliance, it must be in good physical condition (not physically broken or damaged) and include all the accessories and packaging it originally came with, the product UPC barcode, and the return authorization number.

You are responsible for and will pre-pay all shipping charges and assume the risk of loss or damage for the returned Suvie while the appliance is in transit back to us. After receipt and inspection, we will refund you the cost of the appliance. Shipping and handling charges and any costs of meals will not be refunded.

+If I order a Suvie appliance and decide later that I want to add a set of extra pans, will I be able to do that?

Absolutely. Right now we are only offering extra pans as a bundle, but, we'll be launching the ability to buy extra pans separately in the future.

+If I order a Suvie, do I have to sign up for the Smart Meals, or do I have time to decide if I want to add them later?

You can sign up for Suvie Smart Meals at any time. You can also continue to enjoy your Suvie with your own ingredients and meals -- this flexibility is key to the Suvie experience.

+Why should I get Suvie?

Suvie is for everyone, and we believe it’s especially useful for working professionals and parents who don’t have the time or ability to prepare healthy, home-cooked meals on a regular basis.

Taking four essential components of a balanced meal  protein, vegetable, starch, and sauce  from refrigerated to cooking, the Suvie system makes fresh wholesome meals that are ready to eat when you get home or whenever you’re ready.

  • The Suvie system uses fresh, clean ingredients 
  • Our appliance is the first of its kind that can both refrigerate your food and then cook it once it is programmed to start preparing your meal
  • You never have to estimate how long the entire meal or any one component needs to cook; Suvie takes care of those calculations
  • The system is easy to clean; the pans are dishwasher safe, saving you time after your meal is over.

+How many different meals can my Suvie make at a time?

With each cook, your Suvie appliance can make one complete meal with a protein, vegetable, starch, and sauce that will serve up to 4 adults or 2 adults and 3 children.

+How many portions can my Suvie make with each cook?

Suvie can make 1, 2, 3, or 4 portions for each of the four food components (protein, vegetable, starch, and sauce) and enough food for up to 4 adults or 2 adults and 3 children.

+Does Suvie need the internet to work?

An internet connection is necessary to remotely schedule your Suvie system via phone or tablet, but it does not need the internet to cool or cook your meal.

The Suvie appliance stores recipes within its internal memory to make sure bad internet connections never interfere with your cooking, so don’t worry about being unable to cook your meal if your WiFi is down. Occasionally Suvie will need to connect to the internet to download new recipes and expiration data.

+I'm a details person. Please provide more info on manufacturing and technical specifications.

The peak power of the Suvie appliance is 1200W broil +60W electronics. Cooking power is 560W; cooling power is 160W. The protein and vegetable pans' volume is 1.25L each, while the starch volume is 1.5L, and the sauce volume is 2L. The user interface is a 480x320 color display with a rotary push dial.

Our contract manufacturing partners all have decades of experience manufacturing high quality countertop appliances for the world's largest and most famous home appliance brands. We're leveraging their engineering and manufacturing knowledge to create a product that's innovative, reliable, and easy to manufacture.

+How big is Suvie / what are the dimensions?

The Suvie appliance is 20.5 inches wide x 16.6 inches high x 15.4 inches deep. It is designed to fit under a standard height kitchen cabinet.

+Will Suvie fit on my counter and under my kitchen cabinets?

Most likely, yes. In the U.S. the “standard” distance between a kitchen countertop and the bottom of kitchen cabinets is 18 inches. We designed the Suvie appliance specifically to fit under your countertop with enough clearance for the water reservoir to easily go in and out.

+Can I make trays specific to my needs? For example, can I have two trays for protein and one for my vegetables, skipping the starch?

Currently the trays may only be used for the specified meal component, although the protein and vegetable trays may be used with the Slow Cooker function.

+How fast does Suvie cool?

With normal operating conditions, food loaded into your Suvie should reach a temperature under 41F in less than two hours. Suvie will then keep your protein and vegetables cold until it’s time to cook.

+How does Suvie cool?

The Suvie appliance uses a mini compressor that is similar to what your household refrigerator. Suvie circulates water around “water jackets” that surround your food, transferring the cold energy from its cooling water to your vegetables and protein.

+Is Suvie safe?

Safety is our number one priority. From day one, we have worked with the UL experts at Product Safety Consulting as well as scientists from the University of Massachusetts Amherst Food Science program to design safety into every part of the Suvie system and Suvie Smart Meals.

+What happens if my Suvie malfunctions? Does Suvie come with a warranty?

Suvie offers a 90-day parts warranty and 12-month labor warranty on all Suvie appliance purchases.

+Is there a rental or installment plan option?

Currently there is no rental or installment plan option available.

+Does Suvie require a special plumbing hook-up?

Suvie does not require a special plumbing hook up. Water is supplied to the appliance through the removable water reservoir that you fill before use. Then, after each meal, you empty the drain tray that is on the front of the Suvie appliance below the main door. The only hook up needed is to plug Suvie into a standard electrical outlet. Please make sure the outlet is nearby; do not use an extension cord with your Suvie appliance. 

+Can you put this unit in a cut out spot in your cabinets, like you can do with some microwaves?

Because you need to access both the front and the right side of the Suvie appliance (for the water reservoir), it’s not currently possible to have it sit within a cut out cabinet space. Suvie also needs sufficient clearance to the right side for optimal cooling performance. Suvie was designed, however, to sit comfortably between a standard countertop and a cabinet above.

+Are the Suvie cooking pans dishwasher safe?

Yes, they are made out of stainless steel and are designed to be cleaned in your dishwasher.

+How do I clean Suvie?

Suvie can be wiped down with soapy water.

After each cook, you must empty and wipe down the drain tray. You will also need to clean the broiler of any food particles that may have gotten on the coils while cooking. For your safety, please make sure that the broiling coils are completely cool before cleaning.

The removable stainless steel protein, vegetable, sauce, and starch pans can be washed in your dishwasher.

+Are there more colors of Suvie available?

There are currently not other color options available for Suvie. 

+Is a subscription required for Suvie Smart Meals?

With Suvie Smart Meals, no subscription or commitment is required, and you may quit or pause at any time. We do have minimum box sizes, however, to make shipping cost-effective. Please refer to the pricing page for more information on these options.

+How do I order Suvie Smart Meals?

You can customize and order Suvie Smart Meals through the Suvie website. After choosing your meals, they will be shipped to you in refrigerated packaging to keep them cool or frozen (depending on your order type) throughout transit. As soon as you receive your Suvie Smart Meals, you should place them in your refrigerator or freezer until you’re ready to use them.

+How much do Suvie Smart Meals cost?

There are currently two options for Suvie Smart Meals.

The Weekly Plan includes all four meal components and is ready to cook during the week you receive it. Our Flex Plan comes frozen and includes everything except vegetables, which you can pick up fresh from your local market.

The Weekly Plan is $12 per serving; the Flex Plan is $10 per serving.

Please refer to the Meal Plans and Pricing page for more details. 

+When does Suvie need WiFi access, and how will cloud security be ensured?

We have designed Suvie to be functional without access to the internet. However, if you would like to update the recipes on Suvie, use Suvie’s mobile app to monitor / initiate cooks, or check for firmware updates, you will need to enable WiFi access on the appliance. Every Suvie uses RSA public/private keys that are set in the factory to ensure that all communications with our cloud servers are encrypted and secure.

+What is the fridge life for Suvie Smart Meals after they arrive?

If you've ordered Suvie Smart Meals in the Weekly Plan, the meal components typically have a refrigerator life of 3-5 days before they should be cooked. We always recommend you cook your seafood meals first, as they have a shorter shelf life than meat and poultry.

Smart Meals that come with our Flex Plan can remain frozen until ready to cook.

 

+How long can food stay cool in my Suvie appliance before it has to start cooking?

We recommend that you load your Suvie appliance the night before or the morning of the day you are going to cook your meal.

+Responsible sourcing is important to me. Tell me more about where you get the ingredients for Suvie Smart Meals.

The ingredients for Suvie Smart Meals come from commercial food packers who supply some of the top grocery stores in the Northeast. Our chefs are always on the lookout for great farmers and producers to get fresh and flavorful ingredients to our consumers. 

+Are your meals organic?

Our items are not currently organic but many are sourced locally near our offices in Boston. Over time, we're exploring rolling out organic options if there's enough interest.

+How much packaging is involved in each Suvie Smart Meals shipment?

Each Suvie meal component is packed in individualized small packaging designed to take up as little space as possible. Because the Suvie meal items come pre-cut and ready to cook, we believe our food actually takes up less space than a typical meal kit where the food items arrive unprepared. We are constantly committed to always reducing the amount of packaging we use with the Suvie system.

When we ship meals to you in refrigerated packaging, the reusable ice packs and insulation need space to deliver your meals safely. Even though our outer packaging is all recyclable, the best way for us to cut down on it is to be able to ship items to your local grocery store, and that is our long term goal.

+Are Suvie Smart Meals cooked in plastic packaging?

The Suvie Smart Meal sous vide items are cooked inside vacuum-sealed BPA-Free plastic bags -- this includes both proteins and sauces. The vegetables and starches are not cooked inside any packaging, but directly in the stainless steel trays.

+Where are Suvie Smart Meals available?

Suvie Smart Meals are available for home delivery throughout the contiguous United States.

+Where can I check out menus available from Suvie Smart Meals?

You can view our current meals here. We're always innovating on new menu items and frequently have new introductions.

+Where can I find more information on nutritional content of Suvie Smart Meals?

When you have setup your Suvie Meals account you can see the Nutritional Facts and Ingredients from the meal planing website.

+One of my family members has allergies. Where can I learn more about the ingredients in each Suvie Smart Meal?

Details about all ingredients included in our Suvie Smart Meals are available in your Suvie Meals account. If you have any additional questions you can message us at help@suvie.com

+I'm a vegetarian/vegan/gluten-free/keto/ovo-lacto/carnivore. Do Suvie Smart Meals include options for me?

Initially all of our meals include a seafood, meat, or poultry item. We are working on vegetarian and vegan options. For those on Keto diets, our Flex Plan allows you to order proteins that you could pair with your own fresh vegetables, giving you the flexibility to enjoy a carb-free meal of your choosing.

Additionally, while we're not launching with gluten-free meals specifically, some of our initial meals include non-gluten containing starches like rice that you would be able to order and enjoy. The Flex Plan will also help families with dietary restrictions organize meals without certain gluten-containing starches. 

Over time, we hope to have specialty diet meals available for a variety of preferences and needs. You are also welcome to cook your own meals in Suvie using the My Cook feature.

+Can you freeze the pre-packaged meals?

Yes! Because of our vacuum packing of the proteins and saucing, freezing them has very little to no impact on the quality of the food. We do recommend cooking them within the allotted time after they arrive at your home and while they’re still fresh, especially the vegetables. But our other meal components should last at around 6 months in your freezer if you prefer not to cook them right away.

+Where can I find resources on how to make my own Suvie meals?

Our culinary team has developed and posted recipes designed for use with your Suvie on our recipe blog. We have both slow cook and sous vide recipes available, and both techniques will be available for you to use with your appliance. More information about cooking in the appliance will be provided to you prior to the delivery of your Suvie.

+What types of my own food can I cook in Suvie?

You can cook any protein that you would normally use with the sous vide style of cooking. For vegetables, we suggest those that are typically steamed for no longer than 20 minutes. For starches, rice, whole grains, and quinoa do very well. For pastas, we recommend using extruded shape noodles (such as macaroni or farfalle bow ties). Because Suvie does not have a stirring element, longer pastas such as spaghetti can "clump."

+What about cooking times for my own ingredients? Does Suvie suggest those as well?

Your Suvie shipment will include cooking guides developed by our master chefs with suggested cooking times and temperatures. We also have this information available on the My Cook section of the Suvie website.